Privacy Policy
Download the complete, legally binding policy document here: [Link to Full Privacy Policy PDF]
TselaPay's [Privacy Policy](Link to Full Privacy Policy PDF) outlines the framework for how we collect, utilize, disclose, and secure your personal information when you engage with our cashless public transport payment system. We operate under Botswana's Data Protection Act, 2024.
Below is a concise summary designed for clarity and ease of understanding for our customers, drivers, and partners. TselaPay serves as the Data Controller, determining the purposes and means of processing your Personal Data.
1. Principles of Data Processing
We adhere to the following key principles when handling your Personal Data: Lawfulness, Fairness, and Transparency; Purpose Specification; Data Minimisation; Accuracy and Quality; Storage Limitation; and Security. We implement robust technical and organizational measures to ensure the integrity, confidentiality, and resilience of your Personal Data.
2. Personal Data Collected and Purpose
We collect data essential for the operation and security of our mobility platform.
Commuters (TselaCard Holders): Data such as your TselaCard ID, load/top-up amounts, and transaction records are collected. The lawful basis for this is the Performance of Contract, essential for providing the cashless payment service.
Drivers / Partners: Data such as your name, bank information, contact details, and revenue sharing transactional data are collected. The lawful basis for this is the Performance of Contract and Legal Obligation related to service agreements and compliance.
Digital Users: Data such as your IP address and usage patterns are collected. The lawful basis for this is Legitimate Interest for system security and service optimization.
3. Disclosure and Transfer of Data
Your Personal Data is not sold to third parties. Disclosure is strictly limited to:
Public Transport Operators: Transactional data is shared exclusively for fare settlement and revenue reconciliation.
Service Providers: Trusted third parties (e.g., IT infrastructure, card processing) who process data strictly under our contractual instructions and security requirements.
Regulatory Authorities: Data may be disclosed only when legally compelled by a court order or binding request from a regulatory body, such as the Information and Data Protection Commission.
4. Your Data Subject Rights
Under the Data Protection Act, you possess fundamental rights concerning your Personal Data. These include the right of Access, Rectification, Erasure (deletion under specific circumstances), Objection (to processing, including marketing), and the right to Lodge a Complaint with the Information and Data Protection Commission.
Contact for Inquiries
For any questions regarding our general business, partnerships, or media, please contact:
General Inquiries
Email: hello@tselapay.co.bw
For all inquiries to exercise any of your data subject rights, or to submit a formal complaint regarding our data handling practices, please contact:
Data Protection and Rights
Email: support@tselapay.co.bw
Download the complete, legally binding policy document here: [Link to Full Privacy Policy PDF]
Privacy Policy
Download the complete, legally binding policy document here: [Link to Full Privacy Policy PDF]
TselaPay's [Privacy Policy](Link to Full Privacy Policy PDF) outlines the framework for how we collect, utilize, disclose, and secure your personal information when you engage with our cashless public transport payment system. We operate under Botswana's Data Protection Act, 2024.
Below is a concise summary designed for clarity and ease of understanding for our customers, drivers, and partners. TselaPay serves as the Data Controller, determining the purposes and means of processing your Personal Data.
1. Principles of Data Processing
We adhere to the following key principles when handling your Personal Data: Lawfulness, Fairness, and Transparency; Purpose Specification; Data Minimisation; Accuracy and Quality; Storage Limitation; and Security. We implement robust technical and organizational measures to ensure the integrity, confidentiality, and resilience of your Personal Data.
2. Personal Data Collected and Purpose
We collect data essential for the operation and security of our mobility platform.
Commuters (TselaCard Holders): Data such as your TselaCard ID, load/top-up amounts, and transaction records are collected. The lawful basis for this is the Performance of Contract, essential for providing the cashless payment service.
Drivers / Partners: Data such as your name, bank information, contact details, and revenue sharing transactional data are collected. The lawful basis for this is the Performance of Contract and Legal Obligation related to service agreements and compliance.
Digital Users: Data such as your IP address and usage patterns are collected. The lawful basis for this is Legitimate Interest for system security and service optimization.
3. Disclosure and Transfer of Data
Your Personal Data is not sold to third parties. Disclosure is strictly limited to:
Public Transport Operators: Transactional data is shared exclusively for fare settlement and revenue reconciliation.
Service Providers: Trusted third parties (e.g., IT infrastructure, card processing) who process data strictly under our contractual instructions and security requirements.
Regulatory Authorities: Data may be disclosed only when legally compelled by a court order or binding request from a regulatory body, such as the Information and Data Protection Commission.
4. Your Data Subject Rights
Under the Data Protection Act, you possess fundamental rights concerning your Personal Data. These include the right of Access, Rectification, Erasure (deletion under specific circumstances), Objection (to processing, including marketing), and the right to Lodge a Complaint with the Information and Data Protection Commission.
Contact for Inquiries
For any questions regarding our general business, partnerships, or media, please contact:
General Inquiries
Email: hello@tselapay.co.bw
For all inquiries to exercise any of your data subject rights, or to submit a formal complaint regarding our data handling practices, please contact:
Data Protection and Rights
Email: support@tselapay.co.bw
Download the complete, legally binding policy document here: [Link to Full Privacy Policy PDF]